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Deer Heart Solutions product on turkish towel
Deer Heart Solutions product on turkish towel

FREQUENTLY ASKED QUESTIONS

  • What carrier do you use and how long until I recieve my order?
    We use USPS and ship ground due to restrictions on products that are pure essential oils. Your shipment will take 2-5 days to arrive once shipped. It may take 3-4 days for your shipment to be prepared. There could be delays depending on supplies and orders from our suppliers.
  • What is the cost for shipping?
    Currently, we share the cost of shipping. An $8 flat rate shipping fee is added to every order, regardless of the actual cost of shipping. (The actual cost for shipping is currently $10-$15.)
  • What is your refund policy?
    Under most circumstances, we will issue a refund if a request us emailed to us within 20 days of the shipment date. Please read our entire policy on cancellations and returns on our Policies page.
  • Are your products organic?
    All of our ingredients are GMO free. While many of our ingredients are certified organic, not all of them are. What often comes to mind when people think of 'organic" is no-pesticides and no-GMOs. But organic certification is much more complicated and includes requirements in soil health and processing. Every step from seed to shipment is monitored by the USDA. There are farmers who grow with organic practices, but they have not gone through the process of becoming certified. While certification is one way to feel confident in the quality and health of the product, it means the cost is much higher. We have vetted are suppliers and are confident that ingredients that are not certififed organic have been grown and developed sustainably and are safe for use. Their facilties are certified Organic, Kosher, and Vegan.
  • Are your products vegan and cruelty-free?
    Currently, Deer Heart Solutions does not use any products sourced from animals. We've been contemplating creating a product using honey, but haven't taken that step yet. Our products are cruelty-free. Our ingredients are sourced from a supplier that is certified by the Leaping Bunny program. Leaping Bunny ensures and verifies via objective evidence that animal testing in any way, shape, or form has not been conducted by our supplier or those they source from. Deer Heart Solutions only tests on consenting and willing humans.
  • What is an essential oil?
    An essential oil is a concentrated hydrophobic liquid containing the volatile chemical compounds of plants. They are "volatile" because they evaporate quickly when exposed to air. They are "essential" because they have been reduced to the basic chemical properties and scents that make up the plant they came from. All essential oils are loaded with powerful chemical compounds. You can tell a lot about an oil you've never smelled by looking at its checmical make-up. You can learn more about the science of essential oils here.
  • What do you mean when you say "no fillers"?"
    We choose our ingredients with intention. Each ingredient serves a purpose in promoting the health of skin, hair, mind, and heart. Even the carrier oils are carefully selected based on the benefits it can provide and how they conbtribute to the intended use of the product
  • There are a lot of warnings with essential oils. Are your products safe?
    Our products are safe to use. Minimizing Risk to Our Customers We follow guidelines from the International Fragrance Association to ensure our essential oils are used at the safe dilution levels. We have implemented good manufacturing practices, including following ISO 22716 guidelines for cosmetic products. We proactively control production variables and lessen risk. For example: We maintain strict documentation of where each ingredient was sourced and what tests they went through as well as when each batch of our products was produced. We use a HEPA air filter and santize every work surface prior to use. Tools and bottles are sanitized with a UV sanitizing box. We minimize exposing our products to air by using syringes to extract from and insert into bottles. We sanitize your product container prior to shipping. We are always evaluating our process to see how we can improve and decrease any chance of contamination. Personal Responsibility Essential oils are plants that have been reduced down to their most basic chemical compounds. They are highly concentrated, and many of these chemical compounds can have negative reactions. There are essential oils that cause photosensitivity, so you should avoid exposure to the sun for 24 hours after use. Citrus oils tend to be phototoxic. There are essential oils that interact with hormones and can cause difficulties during pregnancy. Some are teratogenic (can disrupt your baby’s development in the womb). And there are essential oils that can interact with prescription medicines or have adverse reactions if you suffer from certain conditions. If you are pregnant, hoping to become pregnant, are using prescription medicine, or have a condition - it is vital that you speak with your doctor before using our products or any essential oil. So - our products are safe as long as you follow the advisements for each.
  • What's your recommended skincare routine?
    STEP 1: EXFOLIANT (1-3 times a week) Our oil-based exfoliant should be applied to dry skin, so use it before you cleanse. STEP 2: CLEANSE I recommend using a silicone face scrubber. It is very gentle, does not hold bacteria, and can help with mild exfoliation. We do not recommend mechanical face brushes which can actually cause your skin to produce more sebum than necessary. Use your cleanser for at least 30 seconds, but preferably for 1 full minute. If you rinse with cool water, it can help tighten your skin and close your pores. STEP 3: ASTRINGENT TONER This is not referring to alcohol-based or similar toners that make your skin tingle and strip your skin. There are many botanicals that act as mild astringents, such as Witch Hazel, Rose, and White Willow Bark. STEP 4: TONERS I follow a routine that was inspired by the Korean Seven Skins Method. Koreans call toners and essence products 'skins,' which they layer as many as 7 times (or more). This method allows for maximum hydration and can help balance pH levels and sebum production. You end up with plump and supple skin that is ready to take on the products to follow. The beauty of this method is that you can incorporate multiple types of toners into your routine, which will allow you to expand the benefits for your skin. I prefer using a fine mist spray bottle so I use only what is needed. I choose one toner and spray my face and neck. Then, I tap my fingers quickly around my face and neck. This can help your skin absorb more toner rather than have some evaporate. And it boosts circulation. I repeat the process with 2+ toners. It doesn't take as much time as it may seem - but you definitely need to account for these added steps in your morning schedule. I consider this the most important step in my routine because my skin gets maximum hydration - which helps the serums and oil treatments do their best work. STEP 5: SERUM I rub 3-5 drops of serum on my fingertips to evenly distribute and warm the oil. Then I tap my fingers around my face and neck to deposit the serum. Next, I lightly brush my fingertips across my skin to spread the serum. After a minute or so, the serum has fully absorbed. Step 5: MOISTURIZER Lastly, I apply a gel moisturizer.
  • Does your acne treatment work for teenagers?
    Teens experience acne more often because the hormonal changes they experience cause the sebaceous glands to produce more sebum. While we cannot change what happens to the body during puberty, Stop the Spot Acne Treatment can speed up the process of healing from acne and can prevent a few pimples from turning into a full on break out. It helps kill the bacteria in acne, improves ciruclation (which helps remove toxins), tightens your skin, and decreases pore size. Our Stop the Spot Products should not be used if you are taking medication for acne.
  • Is a beard oily really necessary?
    Beard hair tends to be more coarse than the hair on your head. Beard oils soften your beard and keep them from appearing dull. And, the process of applying the oil helps to give a beard a neater look. This is true whether your beard is brand new or you've been growing it for years. Our beard oils also act as face serums. They reduce beard itch and dandruff, prevent acne, slow the aging process, moisturize, and more. Some beard oils also promote hair growth. And, of course - our oil treatments include aromatherapy that lifts your mood, boosts your confidence, and helps you destress.
  • How much beard oil should I use?
    Deer Heart Solutions' beard oils contain high concentrations of active ingredients. Please be mindful of how much you apply. More is not always better. Estimates on how much to use: New beards, up to 3 months: 1 pump of oil 3-12 months: 1-2 pumps of oil 1 year and over: 2+ pumps of oil
  • What material is the bottle made from?
    Our serum, body oil, and dropper bottles are made with opal white glass (also called milk glass). The glass is opaque and helps block the product from damaging UV light.
  • Are these airless pump bottles?
    These are not airless pump bottles. They are serum pumps, so they only dispense a small amount with each depression of the top and they are designed to minimize contact with air to reduce the chance that your product will become oxidized/become spoiled.
  • How do you use these pump tops?
    Some products that are highly viscous, such as the Exfoliating Oils, come with a flip top lotion cap. Serums and oil treatments come wth a serum pump top. The pump top includes a cap that is formed to the same shape as the pump. Pull it forward and up to remove the cap. For the 3.3-ounce bottles, the top locks in the "up" position. To unlock, simply twist the top a quarter turn counter clockwise. To lock when finished, twist a quarter turn counterclockwise and replace the top. One full depression of the pump on a 1-ounce bottle should dispense the suggested amount to use for the face serums and beard oil treatments. If you need less than is dispensed, then as you press the pump with one hand, hold your thumb, index finger, and middle finger of your other hand at the opening. This will help provide resistance, allowing you to stop before pressing the pump down the entire way. And, your fingers will catch the dispensed oil.
  • What packaging do you use for the Refill Program?
    If you order a refill, we ship your product in a reusable/recyclable mylar pouch with a screw-top spout. We add a little more product just in case of accidental spillage. And we include tools, such as small funnels, to help transfer the refill to your bottle. Learn about how our Member Refill Program works by visiting this page.
  • Face Serum
    Cleanse and tone your face and neck. Put one pump of serum on your fingertips. Rub your fingers together to warm and evenly distribute the oil. Use a quick, light tapping motion to place the serum onto your face and neck. Avoid the soft tissue around your eyes. Gently massage the serum into your skin. If you do not want to pull on your skin, instead of rubbing, lightly brush your fingers across your skin to spread the serum. Our serums are highly moisturizing, but you can also apply your favorite moisturizer after the serum has absorbed.
  • Exfoliating Oil
    Using a quarter-sized amount once per week, a 1-ounce bottle will last approximately 2-3 months. If your Aha Moment includes Jojoba Microbeads, please shake the bottle or roll it in your palms before using so the microbeads are distributed throughout the oil. FACE EXFOLIANT Apply a quarter-size amount of oil to your fingertips and massage onto dry face and neck. Let the oil sit for 2 to 10 minutes. Rinse with warm water. Follow with cleanser. PRE-SHAVE EXFOLIANT Whether you are shaving body, face, or scalp, follow the steps under Face Exfoliant. We recommend that after you rinse with warm water, you apply one of our Glide Shaving Oils. After you shave, wash wish cleanser and pat dry. Then, apply one of our After Shave Serums: All the Way Up (body), Smooth Sailing (face), or Take Flight (scalp). SCALP EXFOLIANT Before you shower, apply a quarter-size amount of oil to your fingertips and massage onto dry scalp. Add more oil as necessary. Let the oil sit for 2 to 10 minutes. Rinse your hair then shampoo and condition.
  • Shaving Oil & After Shave Serum
    Massage one or more pumps of oil to the area to be shaved 5 - 30 minutes before you shave You can shave as it is or add shaving cream over the oil. When you are finished shaving, throroughly rinse your blade in soapy water then rinse with clean water. Wash and rinse the area then pat dry. Massage one or more pumps of after shave serum onto the freshly-shaven skin and allow to absorb.
  • Oil Treatment: Beards
    Cleanse and tone your face and neck. Pat your beard dry (but it can stay slightly damp.) Put one or two pumps of oil on your fingertips. Rub your fingers together to warm and evenly distribute the oil. Gently massage the oil into your skin at the beard hair roots. Move your fingers in circular motions and move with and against the grain. Rub your fingers down the sides and front of your beard. From the bottom, move your fingers up and through your beard.
  • Oil Treatment: Conditioner Boost
    Add 1 pump of oil to your conditioner to help detangle and to boost softness. 
  • Oil Treatment: Hair Sealant
    Locking in moisture does not require much oil.​ Put 1 pump of oil (a pea-size amoun) on the palms of your hands and rub together to warm and evenly distribute the oil. Focusing on the middle and lower lengths of hair, grab a small section of hair and run through your hand. Run your fingers through your hair.  Apply any remaining oul to the ends of your hair.  You can finish with a low-heat blow out for smoother, shinier hair.
  • Oil Treatment: Hair Styling Aid / Fragrance
    Reduce frizz and fly-aways or just enjoy the aromatherapy treatment. ​ Put 1 pump of oil (a pea-size amoun) on the palms of your hands and rub together to warm and evenly distribute the oil. Lightly brush your palms over the full length of your hair then run your fingers through your hair, focusing on the middle and lower lengths.
  • Oil Treatment: Pre-Shampoo / Overnight Treatment
    This method is one of the best ways to use hair oil - especially if you have dry, damaged, highly porous hair. It prevents dehydration, prevents your hair from getting water-logged, and prevents shampoo from stripping your narural oils. ​Use 1-2 times a week or just as needed. The amount used per application will vary depending on the density and thickness of your hair, the length of your hair, and how much of the length of your hair you apply it to. Short hair might use 1-2 pumps (a nickel-size amount). A 1-ounce bottle will last 6 months or longer. (Please make sure to check the Best By date on the back of the bottle.) Thin / Fine hair might use up to 1ml. A 1-ounce bottle will last around 5-6 months. Medium hair might use 1-2 ml. A 1-ounce bottle will last around 3-5 months.  Thick / Course hair might use 2-3 ml. A 1-ounce bottle will last around 2-4 months. Put a 1-2 pumps of oil (a nickel-size amount) in the palms of your hand then rub together to lightly warm the oil. Grab a small section of hair and run the lower part through your hand to coat with oil. Repeat until all ends have been coated. Add more oil as necessary. No need to saturate.  Leave the oil in for 1 or more hours. If your hair is very dry, you can leave in overnight. Shampoo and condition as normal. (You may need to wash twice or use a clarifying shampoo.)
  • Scalp Serum
    The frequency of application varies by serum, but in general, a 1-ounce bottle will last around 4 months. Rub 2-3 pumps of serum (a nickel-size amount) with your fingertips to warm and evenly distribute the oil. Massge your scalp with both hands. Exert some pressure to aid circulation. Use circular motions and move in different directions. Add more serum, as necessary, to ensure full coverage. Leave the serum in overnight then shampoo and condition as normal. (You may need to wash twice or use a clarifying shampoo.)
  • Topical Aromatherapy / Fragrance
    Topical aromatherapy works in two ways. You get the immediate benefit of the aroma. And, the essential oil's chemical constinutents enter your bloodstream through your skin. Rub the roller ball on any of these pulse points so the scent will be released for longer periods: inner wrists base of the throat behind ears lobes the top, back of ear in the cleavage behind knees inner elbows
  • Synergy Blends
    Synergy blends are pure essential oils. They must be diluted to safe levels if you intend on applying to your skin. Safe dilutions vary depending on the essential oils being used, how frequently you apply, the method of application, and where you will apply them. We advise against using our Synergy Blends in topical applications if you do not have experience working with essential oils. Our Synergy Blends can be safely used in aromatherapy diffusers/humidifiers. Add the amount recommended by the manufacturer. SAFE DILUTION LEVELS Essential oils are potent and can be toxic if applied to skin without diluting. Some oils are not safe to use unless at a very low dilution level. All of our Synergy Blends were developed to be safe at the following dilutions. Please spot test prior to using topically at any level. ​1.5% to 1.75% This dilution is safe for daily, on-going use, including facial applications. ​0.5 ml Essential Oil / Synergy Blend 1 ounce Carrier Oil 3% This dilution is safe for intermittent use. 0.9 ml Essential Oil / Synergy Blend 1 ounce Carrier Oil 5% This dilution is safe for localized discomfort and short-term use. Do not use at this level for more than 2-weeks. 1.5 ml Essential Oil / Synergy Blend 1 ounce Carrier Oil ​​DIFFUSER Add amount recommended by the manufacturer of your diffuser. FACE MASK Add 1 to 2 drops Synergy Blend to the outer layer of your face mask. AROMATHERAPY ON THE GO Dilute at 1.5% to 3% and put in a roller bottle and apply to pulse points: inner wrists base of the throat behind ears lobes the top, back of ear in the cleavage behind knees inner elbows CLEANING SPRAY #1 0.5 - 1 ml Essential Oil / Synergy Blend 2 tablespoons Castile Soap 2 cups Water Add the soap, oils, then water to a 16-ounce spray bottle. Shake it up and use on counters, sinks, etc.​ ​CLEANING SPRAY #2 1.5 - 2 ml Essential Oil / Synergy Blend 0.5 cup Hydrogen Peroxide 0.5 cup Isopropyl Alcohol 1 teaspoon Dawn Dish Soap Water Add to 16-ounce spray bottle. Slowly fill the rest of the bottle with water. Use on counters, sinks, etc.​
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