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Policies

Safety

For all Deer Heart Solution's products or any other product containting essential oils, please consult with your doctor prior to use if you are pregnant, have a chronic medical condition, or if you are using prescription medication.

  • Spot test prior to use. Discontinue use if there is any adverse reaction. 

  • Use only the advised amount of any product. More is not always better.

  • Keep away from children and pets.

  • For external use only. Do not ingest.

  • Avoid getting essential oils in the eyes. Do not apply Deer Heart Solutions products on the soft tissue of the eye area unless the product was explicitly designed for this purpose, because oils will spread on the skin and you risk getting oil in your eyes.

  • Do not use your product after the stated expiration date. 

  • Please review the safety information specific to each product. It may contain additional information specific to particular ingredients. 

Storage

The quality and effectiveness of these ingredients may degrade over time if exposed to heat or direct sunlight. Please keep your products out of direct light and away from heat sources. Storing in a refrigerator may extend the life of your product, but bring the product to room temperature prior to use. Make sure the top is tightly secured before you store away.  

Disclaimer

While the benefits of these ingredients have been shown through thousands of years of use and documented scientific research, the statements on this site have not been evaluated or approved by the Food and Drug Administration. This product is not intended to diagnose, treat, cure. or prevent any condition or disease but to help you look and feel better.

Shipping

Shipping will be calculated at checkout. We use USPS to ship to the contiguous 48 states (2-5 days) and Alaska and Canada (up to 3 weeks). Because our products are hand-crafted in small batches, it can take 2-3 days to prepare your order. 

Note: Orders containing a pure essential oil product (aromatherapy inhalers or Synergy Blends), your shipment may take longer to arrive. The USPS will only ship essential oils using ground transportation.

Waitlists

Our products are hand-crafted in small-batches - your order will be created with love, specifically for you. Availability can be impacted due to high demand or delays in receipt of shipments from our international suppliers. 

Refunds

Because we create our products in small batches specific for each order, we must restrict refunds or exchanges. Requests for a replacement or a refund must be emailed to info@deerheartsolutions.com within 14 days of receipt of your order. Please inspect your package carefully upon receipt. We will respond to your request the day it is received.

If approved, replacements will be sent via Priority Mail at no additional cost to you. 

 

Accepted requests must fall under one of the following circumstances. 

Damage to the product caused by packaging failure.

Your request must include your order number and photos of the product and damage. If the damage is such that it could have been prevented by the handler during shipping, we will not issue a refund and you must go through USPS to seek reimbursement.

Expired or defective product or wrong item received.  

Your request must include your order number and a description about the condition of the product you received. If your request is approved, we will send you a mailing label to return the package. If you have opened or used the product, we will offer a partial refund based on the amount of product remaining. This condition does not apply in circumstances of not liking the product or the product not producing the results you wanted.

Allergic reaction.

Your request must include your order number and a description of the use of the product and the reaction it caused. If your request is approved, we will send you a mailing label to return the package and you will receive a full refund. This condition does not apply in circumstances of not liking the product or the product not producing the results you wanted.

 

If you return your item before you submit a request with the details mentioned above, you will not be issued a replacement or refund and your original item will not be returned to you. 

 

We are unable to send replacements or issue refunds for the following items or circumstances: 

  • Samplers 

  • Trial Size 

  • Aromatherapy Inhalers

  • Topical Aromatherapy 

  • A change of mind

  • Karma Chameleon Custom Blends are not eligible for a replacement or refund after you approve the final blend.

 

If you are not sure if you will like a particular product, we recommend starting with a Sampler or purchasing a Trial Size. 

If there is any other reason you are not happy with your product, please contact us. While we cannot guarantee a full refund, we want to work with you to find a solution.

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Disclaimer

While the benefits of these oils have been shown through thousands of years of use and documented scientific research, these statements have not been evaluated or approved by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any condition or disease. Look and feel a little better. Officially, buy this because it smells pretty and makes you look nice.

User Agreement

While the benefits of these oils have been shown through thousands of years of use and documented scientific research, the statements on this website have not been evaluated or approved by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any condition or disease but to look and feel a little better. 

Customers should purchase products from Deer Heart Solutions with a clear understanding that they are not intended and should not be used as a substitute to diagnose, treat, cure or prevent any illness or disease. The information provided is obtained from current and reliable sources but makes no representation as to its comprehensiveness or accuracy. Product information and descriptions presented are for educational purposes only. It does not cover all possible uses, precautions, side effects, and interactions. This information should not be used as a substitute for medical counseling with a health care professional. Under no circumstance should these products be likened to drug products prescribed for the treatment of specific ailments.

Essential oils are very highly concentrated and potent. Therefore, all products must be used at the Customer's own discretion. Deer Heart Solutions and our suppliers shall not be held responsible for any damages to property or for any adverse physical effects (including bodily harm or injury) caused by insufficient knowledge or the improper use of a product. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties. As the ordinary or otherwise use(s) of this product is outside the control of Deer Heart Solutions, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s) (including damage or injury), or the results obtained.

In no event shall Deer Heart Solutions be liable for any direct, indirect, incidental, consequential, special, and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services, or products obtained through this website, even if Deer Heart Solutions has been advised of the possibility of such damages.

 

If you are dissatisfied with the website or do not agree with the terms and conditions of this User Agreement, your choice is that you do not use this website.

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Limitations on Liability

The information available on this website is provided on an "AS IS" basis by Deer Heart Solutions and the website www.deerheartsolutions.com ("website'). Advice, statements, or opinions should not be relied upon when making important personal, medical, legal, or financial decisions; nor do we accept any liability connected with the use of the information contained in this website. You should consult a professional to obtain specific advice appropriate to your circumstances. By using this website, you accept ALL terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims related in any way to your use of the website shall be governed by, and construed and enforced in accordance with, the laws of the State of New Mexico as well as American Federal Law.

Tech Privacy Policy

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Protecting your private information is our priority. This Statement of Privacy governs data collection and usage and applies to Deer Heart Consulting Ltd. Co. and all its divisions, including Deer Heart Essentials and www.deerheartessentials.com. For the purposes of this Privacy Policy, unless otherwise noted, all references to Deer Heart Essentials include Deer Heart Essentials and www.deerheartessentials.com, DHSolutions and dhsolutions.agency, Deer Heart Consulting and www.deerheartconsulting.com, and Deer Heart Solutions Ltd. Co., and any other division that may arise from Deer Heart Solutions Ltd. Co. By using the Deer Heart Essentials website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

Deer Heart Essentials may collect personally identifiable information, such as your name. We may gather additional personal or non-personal information in the future.

 

Information about your computer hardware and software may be automatically collected by Deer Heart Essentials. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain a high quality of the service, and to provide general statistics regarding the use of the Deer Heart Essentials website.

Deer Heart Solutions Ltd. Co. encourages you to review the privacy statements of websites you choose to link to so that you can understand how those websites collect, use and share your information. Deer Heart Essentials is not responsible for the privacy statements or other content on websites outside of the Deer Heart Essentials website.

Use of your Personal Information

Deer Heart Solutions Ltd. Co collects and uses your personal information to operate our website(s) and deliver the services you have requested.

Deer Heart Solutions Ltd. Co. may also use your personally identifiable information to inform you of other products or services available from Deer Heart Solutions, other divisions of Deer Heart Solutions Ltd. Co., and our partners. Deer Heart Solutions may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Deer Heart Solutions Ltd. Co. does not sell, rent, or lease its customer lists to third parties nor do we purchase, rent, or lease such lists. 

Deer Heart Solutions Ltd. Co. may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Deer Heart Solutions Ltd. Co., and they are required to maintain the confidentiality of your information.

Deer Heart Solutions Ltd. Co. may keep track of specific pages our users visit within Deer Heart Solutions in order to determine what services are the most popular. This data is used to deliver customized content and advertising within Deer Heart Solutions to customers whose behavior indicates that they are interested in a particular subject area.

Deer Heart Solutions Ltd. Co. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Deer Heart Solutions Ltd. Co. or the site; (b) protect and defend the rights or property of Deer Heart Solutions Ltd. Co.; and, (c) act under exigent circumstances to protect the personal safety of users of Deer Heart Solutions Ltd. Co. or the public.

Use of Cookies

This website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Deer Heart Solutions pages, or register with the Deer Heart Solutions website or services, a cookie helps Deer Heart Solutions to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same website, the information you previously provided can be retrieved, so you can easily use the features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies, if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Deer Heart Solutions' services or that of other websites you visit.

Security of Your Personal Information

By use of Wix.com, Deer Heart Solutions Ltd. Co. secures your personal information from unauthorized access, use, or disclosure.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Deer Heart Solutions by contacting us here:

Changes to this Statement

Deer Heart Essentials will occasionally update this Statement of Privacy to reflect company and customer feedback. Deer Heart Essentials encourages you to periodically review this Statement to be informed of how Deer Heart Solutions is protecting your information.

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Effective as of September 23, 2021